SHIPPING & RETURNS
Customer Service
Your order is as important to us as it is to you. Our in-house Customer Service department will be happy to assist you with any questions or other issues relating to your order. Please e-mail us at nutrielite1@gmail.com or call us at 310.770.0210. during standard business hours 9 AM to 5 PM Central, Monday through Friday, and a representative will be in touch with you. Remember, all inquiries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as reasonably possible.
Shipping Locations
Our shipper, UPS, cannot ship to any box-type address, including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, at the present time, we can only ship to locations within the United States.
Return Policy
We may accept returns of merchandise purchased directly from us through the Site only when all of the following conditions are satisfied:
- The return merchandise must be received by nutrielite1 within 30 days of your purchase. No returns will be accepted after this time period.
- You must provide your purchase order number as received when your order was placed through the Site.
- Dietary supplements and other consumable product returns are only accepted if the item was purchased through https://nutrielite1.com and at least 75% or more of the product is unused.
If you need to make a return, please call us during normal business hours (9 AM to 5 PM Central, Monday through Friday) before sending the merchandise back. You will be asked to provide your purchase order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return per the above conditions, you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the credit card or PayPal account that was used to make the original purchase. Please allow 7-10 business days for the reimbursement credit to appear on your credit card or PayPal statement.
Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.
Promotional Items
All sales are FINAL on any promotional items sold on the Site or otherwise distributed by nutrielite1 through any other format, and nutrielite1 will not accept any returns of promotional items for any reimbursement whatsoever.
Back Orders
Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand. In this event, you will receive an e-mail letting you know of the expected time of delivery on any out-of-stock items. You will also be given the opportunity, should you so choose, to receive a credit or cancel your order of the out-of-stock item. Please note that these terms do not apply to pre-ordered products.
Delays
Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your e-mail address provided at the time of order. Please be sure to check your spam and promotions folders, as sometimes messages may be trapped there. If an e-mail receipt is not received, contact our Customer Service department for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.
Prices & Availability
Prices and availability of all products are subject to change without notice.